- Stock Returns
- Customers may return any stock order purchased from Deluxe Pillows for any reason within 30 days of delivery, provided it is in new and sell able condition and returned in accordance with our returns guidelines. The buyer is responsible for return shipping costs.
- There will be no restocking fee*** if the return is within 10 days from date of item receipt and the product is returned in accordance with our returns guidelines.
- There is a 20% restocking fee for returns after 10 days from date of item receipt.
- To return a Product, Customer must call 888.505.1936 or email a return request to firstname.lastname@example.org to request a Return Goods Authorization form ("RMA"). The RMA will provide detailed instructions on the return process.
- Absolutely no returns will be accepted after 30 days of item receipt.
- Special orders purchased from Deluxe Pillows are not returnable for credit.
- Stock Order Cancellation
- You may cancel a stock order at any time without incurring any shipping and/or restocking fees prior to an order being shipped. Orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return the merchandise without being charged any restocking fees as long as the return is processed according the our returns policy.
- Custom Order Cancellation
- Custom or personalized orders where production has begun cannot be canceled.
- Custom/Personalized Returns
- Custom made and personalized items are not eligible for a return credit. In the event that a custom or personalized order is damaged or lost in shipping the order would be replaced by Deluxe Pillows.
- Returns Preparation Guidelines
- In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
- To make a return first call customer service 888.505.1936 or Email customer service at email@example.com to obtain a RMA number.
- We will not be able process any return or exchange without this information.
- order number
- item(s) being returned
- reason for return
- A Return Authorization number (RA) must accompany all returns. Any item being returned without an RA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense. RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day you must call to receive a new RMA number. Any item that is returned with an expired RMA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense.
- Please contact your Deluxe Pillows sales or customer service representative for this number.
- Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Record the RA # provided your Deluxe Pillows Representative on the itemized list of all items being returned.
- Clearly write the RA# on the outside of the package being returned.
- Any item being returned without an RA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense.
- Return shipping costs will be at the customer's expense.
- Many of our products come with free shipping, if you return a product that received free shipping our actual outbound shipping costs will be deducted from your return refund.
- Deluxe Pillows cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments.
- Deluxe Pillows requires that you return your Product with prepaid insurance using UPS, Fed Ex, DHL or Parcel Post. Deluxe Pillows will not accept any shipment sent C.O.D.
- Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
- We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. The original purchaser must initiate refunds.
- Company Information
- Phone: 888.505.1936
- Mailing Address
- Deluxe Pillows
12876 SW CR 231
Brooker FL 32622