Stock Returns
Customers may return any stock order purchased from Deluxe Pillows for any reason within 30 days of delivery, provided it is in new and sellable condition and returned in accordance with our returns guidelines. The buyer is responsible for all shipping costs.
Shipping is to be paid by the customer unless pillow was defective.
Absolutely no returns will be accepted after 30 days of item receipt.
To return a Product, Customer must email a return request to sales@deluxepillows.com to request a Return Goods Authorization form ("RMA"). The RMA will provide detailed instructions on the return process.
Returns Preparation Guidelines
In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
To make a return, Email customer service at sales@deluxepillows.com to obtain a RMA number. This is to insure that you will ship to the correct address as our suppliers are many and their addresses are many. We will tell you which address to ship the return to.
    • Return shipping costs will be at the customer's expense.
    • Many of our products come with free shipping, if you return a product that received free shipping our actual outbound shipping costs will be deducted from your return refund, unless product is deemed defective.
    • Deluxe Pillows cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments.
    • We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. The original purchaser must initiate refunds.
    Company Information
    Email:sales@deluxepillows.com
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